Below are our frequently asked questions

Please go through our frequently asked question carefully. If you still have any questions or concerns, please  CONTACT US and let us know.

Do i need an account before placing an order ?

Yes you will have to register for an account and be approved before you can place an order with us. Please Click This Link To Register For An Account with us.

How do i make an order ?

It’s quite easy to place an order with us. Please Click Here On How To Order and follow the 4 simple steps.

I am a private individual not a company. Can i still make an order ?

Yes we do accept orders from private individuals. But you will still have to register for an account and meet the minimum order requirements.

Are your product genuine ?

We can guarantee that we only supply original products which are only sourced from official channels.

What is the minimum order value ?

As a wholesale we strictly operate on a minimum order. Currently our minimum order amount per order is £10,000.  

Do your prices includes VAT ?

Prices on our price list do NOT include VAT. We are a UK VAT registered company. 20% VAT will be added on the invoice for all UK orders.(UK orders are orders which payment will be made within the UK).

For any orders made out of the UK, VAT will not be charged. (Orders made out of the UK are orders which payment for the goods will be made outside of the UK).

What are your payment terms and method of payments ?

Payments will have be made on time as stated on the invoice before your order can be processed and dispatched. As a wholesale trader, we do accept payment by TT Bank transfer.

What are the delivery charges and delivery time ?

We do offer free shipping and delivery worldwide.

For all UK deliveries, please allow 1 to 3 working days after dispatch to receive your orders. For the rest of the world deliveries, please allow 3 to 7 working days after dispatch to receive your order. Tracking numbers will be issued on all orders.

Can I come and order or collect in person ?

No, in order to provide a streamlined service, orders placed are paid for as part of the order process online.

We do NOT allow collection of orders in person. All orders will have to be shipped out by us to your preferred destination.